Contact Casino 770 - Support available 24/7

Casino 770 support team stays at your disposal 24 hours a day, 7 days a week to answer all your questions. Whether for technical assistance, bonus clarifications, payment problems or any other request, we're here to help you quickly and efficiently.

Main contact details

Phone support puts you in direct contact with English-speaking agent. Wait times vary by hour: quasi instant during off-peak hours, few minutes at peak times. Email better suited for detailed questions requiring screenshots or attachments.

Company information

Main operator

Mandarin Gaming N.V.
Registration number: 95911
Address: Groot Kwartierweg 10, Livestrong Building, Curaçao
License: OGL/2024/907/0376 (Curaçao Gaming Authority)

Auxiliary service providers

Livepoint Trading Limited
Registration number: HE 322306
Address: 8 Annis Komninis Street, Kallithea, Dali, Nicosia, 2547, Cyprus

Coaldale Enterprises Limited
Registration number: HE 133609
Address: 8 Annis Komninis Street, Kallithea, Dali, Nicosia, 2547, Cyprus

These entities operate jointly to ensure technical management, customer support and payment operations of Casino 770.

What type of request to contact us for?

Technical support

• Account connection problems
• Games not loading correctly
• Display errors or technical bugs
• Difficulties with mobile interface
• Questions about device compatibility

Account and verification

• KYC verification status
• Rejected documents - why and how to correct
• Personal information modification
• Password reset
• 2FA activation or deactivation

Payments and withdrawals

• Pending or delayed withdrawal
• Payment methods available in your region
• Transaction fees and delays
• Deposit problems (payment refused, amount not credited)
• Questions about withdrawal limits

Bonuses and promotions

• Wagering conditions and progression
• Bonus not credited automatically
• Promo code clarifications
• VIP offer eligibility
• Active bonus cancellation or modification

Responsible gaming

• Deposit or session limits activation
• Temporary or permanent self-exclusion request
• Help resources for gambling problem
• Permanent account closure

Tips for effective contact

To speed up processing of your request include following information in your email or prepare them before calling:

• Your username or login email - allows quick account identification
• Detailed problem description - when it started, what actions you've already tried
• Screenshots if applicable - particularly useful for bugs or display errors
• Transaction number - for questions related to payments or withdrawals
• Device and browser used - helps diagnose technical problems

More precise details you provide faster team can understand and solve your problem. Avoid vague messages like "it doesn't work" - explain exactly what's not working, when, and what you see on screen.

Expected response times

By phone you speak directly with agent. Wait varies between instant (during off-peak hours) and about 5 minutes (at peak times evenings and weekends). Agents speak fluent French and English.

By email count 2 to 4 hours average during business days. Weekends and holidays delay can extend up to 12 hours. For urgent questions related to withdrawals or blocked account problems team prioritizes these requests and generally responds within 1 hour.

VIP Gold and higher members benefit from priority support with guaranteed response time under 2 hours maximum plus dedicated account manager directly reachable.

Complaint procedure

If you're not satisfied with response received or unresolved situation you can escalate your request to formal complaint. Send email to [email protected] with subject "COMPLAINT" specifying:

• Your name and account identifier
• Detailed problem description
• History of previous exchanges with support
• Desired resolution

Complaints processed by separate department and receive response within 48 business hours. If you feel response still not satisfactory you can contact regulatory authority Curaçao Gaming Control Board supervising Casino 770 operations.

Available languages

Casino 770 customer support operates in French and English. All agents bilingual and can assist you in either language according to your preference. Simply specify your choice at beginning of exchange if contacting by email.

24/7 availability

Support team works in rotation to ensure permanent presence. Whether you need help at 3am or Sunday afternoon someone will be available to respond. This 24/7 availability applies both to phone and email though email responses may be slightly slower during night hours.

Peak periods generally between 6pm and 11pm GMT as well as weekends. If your question not urgent contacting support in morning or early afternoon can guarantee even faster response times.

Other useful resources

Before contacting support check if your question finds answer in following sections:

• FAQ on homepage - covers most frequent questions about bonuses, withdrawals, verification
• Promotions page - complete details on all active bonuses and their conditions
• Registration & Login page - guide to create account, log in, KYC process
• Responsible Gaming page - information on limits, self-exclusion, help resources

These pages contain detailed answers that can solve your question immediately without waiting for support response. But if you still need assistance after consulting don't hesitate to contact us - we're here for that.